Legal

Refund Policy

Last updated: April 2026 · Giftbotics (giftbotics.com)

The Short Version

Every product on Giftbotics is custom-printed on demand, just for you. Because of this, we cannot accept returns for reasons of personal preference or change of mind — your item was made specifically for your order.

However, if your product arrives with a genuine print defect or error on our part, we will make it right — replacement or full refund, your choice — no arguments.

✅ Print defects & our errors → full replacement or refund, within 30 days of delivery.

✗ Change of mind, wrong size ordered, or design you no longer like → not eligible for return or refund.

What Qualifies as a Defect

Issue	Eligible?
Significant misprint (design severely misaligned or cut off)	✅ Yes
Blank or missing print	✅ Yes
Wrong product or colour received	✅ Yes
Damaged product (torn, defective stitching, broken mug)	✅ Yes
Item lost in transit (confirmed by carrier)	✅ Yes
Slight colour variation (screen vs. print — normal in DTG printing)	✗ No
Ordered wrong size	✗ No
Change of mind about the design	✗ No
Minor design positioning variation within print area tolerance	✗ No

Not sure if your issue qualifies? Email us — we’ll be reasonable.

How to Request a Refund or Replacement

Step 1: Email admin@giftbotics.com within 30 days of receiving your order.
Step 2: Include your order number and at least one clear photo of the defect or issue.
Step 3: Tell us whether you’d prefer a replacement or a refund.
Step 4: We’ll review and respond within 3 business days.

You do not need to return the defective item — we don’t ask you to ship it back.

Refund Processing

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer. We will notify you by email once the refund has been processed.

Sizing

We strongly recommend checking our size guides (available on each product page and in the design studio) before ordering. Because products are custom-printed, we cannot accept returns due to incorrect size selection. If you’re unsure, size up.

Colour Accuracy

Colours on screen (RGB) will always differ slightly from printed colours (CMYK). Our AI designs are optimised for print, but we cannot guarantee a pixel-perfect colour match between your screen and the final product. This is a standard limitation of digital-to-physical printing, not a defect.

Questions

We’re a small team and we care. If something went wrong, just reach out — we’ll do our best to make it right.
admin@giftbotics.com